1. Introduction
Solva Technology Inc. (“Solva”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our websites, products, and services (collectively, the “Services”). This policy applies to all our data processing activities, and we are dedicated to handling your data with care and in compliance with applicable data protection laws, including the GDPR and US privacy laws.
2. Our Role as Data Controller and Processor
It is important to understand our role in handling your data.
Customer Data (We are the Processor): When you, our customer, use our Services to process data you upload or submit (such as claims files, invoices, images, or other documents), you are the Data Controller, and Solva acts as the Data Processor. We process this "Customer Data" only on your behalf and in accordance with your instructions, as outlined in our agreement with you (such as our Cloud Service Agreement or Terms of Service).
User and Website Data (We are the Controller): When we collect personal data directly from you for account management, billing, or marketing purposes (such as your name, email address, or browsing activity on our website), Solva is the Data Controller.
3. Data We Collect
We collect data in the following categories:
Customer Data: As a Processor, we may process any personal data contained within the content you upload to our Services.
User Account Data: We collect information necessary to create and maintain your user account, including your name, email address, company name, job title, and login credentials.
Usage and Technical Data: We collect technical information about how you interact with our Services, such as IP addresses, device information, browser type, and platform activity data. This helps us maintain and improve the Services.
Website and Marketing Data: When you visit our website or interact with our marketing communications, we may collect your contact information (if you provide it via a form) and information via cookies and similar technologies.
We do not knowingly collect personal data from individuals under the age of 16.
4. How We Use Personal Data
Our use of personal data depends on the data category and our role.
To Provide the Services: We use Customer Data and User Account Data to operate, maintain, and provide the core functionality of the Services to you, fulfill our contractual obligations, and provide customer support.
To Improve Our Services: We use aggregated and anonymized Usage and Technical Data to analyze performance, enhance security, and improve the features of our Services. We do not use your confidential Customer Data to train our general AI models.
For Business Operations: We use User Account Data for billing, account management, and communicating important service-related notices.
For Marketing: With your consent where required, we may use your contact information to send you information about our products and services. You can opt out at any time.
Our legal basis for processing data includes contractual necessity, our legitimate business interests (e.g., in maintaining a secure and functional service), legal compliance, and your consent where applicable.
5. Data Sharing and Disclosure
We do not sell personal data. We may share data under the following limited circumstances:
Service Providers: We share data with trusted third-party vendors (such as cloud infrastructure providers like AWS or Google Cloud) who act as sub-processors to help us operate the Services. These providers are bound by strict confidentiality and data protection terms.
Legal Requirements: We may disclose data if required by law, subpoena, or other legal process, or if we have a good-faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: If Solva is involved in a merger, acquisition, or sale of all or a portion of its assets, your data may be transferred as part of that transaction, subject to standard confidentiality agreements.
6. International Data Transfers
Your personal data may be transferred to and processed in countries other than your own, including the United States. When we transfer data outside the EU/EEA or UK, we ensure appropriate safeguards are in place, such as executing Standard Contractual Clauses (SCCs) with our service providers.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. For Customer Data, we will retain the data for the duration of our contract with you and, as stated in our Terms of Service, will delete it within 60 days of the contract's termination, unless you instruct us otherwise or as required by law. User Account Data is retained for as long as your account is active and for a reasonable period thereafter for operational or legal purposes.
8. Security
We take security seriously. Solva implements and maintains robust technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. These measures include access controls, end-to-end encryption, and regular security assessments. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access a copy of your personal data.
- The right to rectify inaccurate data.
- The right to erase your data (“right to be forgotten”).
- The right to restrict or object to certain types of processing.
- The right to data portability (to receive your data in a machine-readable format).
- The right to withdraw consent at any time, where consent is our legal basis for processing.
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at the address below. If your request pertains to Customer Data for which we are a Processor, we will forward your request to the relevant Data Controller (our customer).
10. Cookies and Analytics
Our website uses cookies and similar technologies to enhance user experience and analyze platform usage. We will request your consent before setting non-essential cookies where legally required. You can manage your cookie preferences through your browser settings.
11. Policy Updates
We may update this Privacy Policy periodically. If we make material changes, we will notify you through the Services or by email. Your continued use of the Services after an update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: contact@solvatechnology.com.
If you are located in the EU or UK and require information about our appointed representative or Data Protection Officer, please direct your inquiry to the same email address.
